At Medusa Gaming Solutions Ltd., we are committed to providing an unparalleled gaming experience with the highest standards of transparency, security, and player protection. Your trust is our priority, and we ensure multiple channels are available for you to reach us.
Our Company Details
Medusa Gaming Solutions Ltd. is a fully licensed and regulated online gambling operator committed to fair play and responsible gaming.
Full Legal Company Name:
Medusa Gaming Solutions Ltd.
Company Registration Number:
13897543
Jurisdiction of Registration:
England and Wales
Registered Office Address:
20 Old Bailey, London EC4M 7HA, United Kingdom
Incorporation Date:
15 October 2018
VAT Number:
GB 345 6789 01
Licensing and Regulatory Information
We operate under stringent regulatory oversight to ensure compliance with all applicable laws and regulations, protecting our players at all times.
UK Gambling Commission (UKGC)
Licence Holder:
Medusa Gaming Solutions Ltd.
Remote Casino Operating Licence:
000-054321-R-321098-007
Remote Gambling Software Licence:
000-054321-R-321098-007
Multiple Contact Methods
We offer a range of communication channels to ensure you can always get in touch with the right department.
Customer Support
Our dedicated customer support team is available 24/7 to assist you with any queries or issues.
Departmental Contacts & Business Hours
For specific enquiries, please use the appropriate email address during standard business hours.
Compliance & Legal
Mon-Fri, 09:00-17:00 GMT
Media & Partnerships
Mon-Fri, 09:00-17:00 GMT
- Compliance & Legal: [email protected]
- Availability: Monday - Friday, 09:00 - 17:00 GMT/BST
- Response Time Commitment: Within 24-48 hours.
- Media & Partnerships: [email protected]
- Availability: Monday - Friday, 09:00 - 17:00 GMT/BST
- Response Time Commitment: Within 2 business days.
Responsible Gambling
We are committed to promoting responsible gambling and providing support for those who need it. If you or someone you know is struggling with gambling, please reach out to these confidential resources.
- National Gambling Helpline (GamCare): 0808 8020 133
- BeGambleAware:
- Gamblers Anonymous UK:
- Self-Exclusion Services: For information on self-exclusion, please contact our support team or visit GAMSTOP at https://www.gamstop.co.uk.
Dispute Resolution
We strive to resolve all customer complaints fairly and efficiently. If you have a complaint, please follow our internal complaints procedure outlined in our Terms and Conditions.
Internal Complaints Procedure:
- Contact our Customer Support via email or live chat.
- If your issue is not resolved to your satisfaction, you may escalate it to our Compliance Department at [email protected].
Alternative Dispute Resolution (ADR) Provider:
If you remain dissatisfied after exhausting our internal complaints procedure, you may refer your dispute to our approved Alternative Dispute Resolution (ADR) provider:
Ownership and Management Transparency
Medusa Gaming Solutions Ltd. prides itself on full transparency regarding its ownership and management structure.
Board of Directors:
- Dr. Alistair Finch: Chief Executive Officer (CEO)
- Ms. Eleanor Vance: Chief Compliance Officer (CCO), Certified Gaming Compliance Specialist (CGCS)
- Mr. David Chen: Money Laundering Reporting Officer (MLRO)
- Ms. Sarah Jenkins: Chief Financial Officer (CFO)
- Parent Company: Medusa Holdings Group PLC (Registered in London, UK)
- Beneficial Owners: Details available upon request to regulatory bodies as per legal requirements.
Trust and Security Certifications
We employ industry-leading security measures and adhere to strict standards to protect your data and ensure fair play.
eCOGRA Certified
Our games and operations are regularly audited by eCOGRA, an independent internationally approved testing agency and player protection and standards organisation.
Gaming Laboratories International (GLI)
Our Random Number Generators (RNGs) are independently tested and certified by GLI to ensure fairness and unpredictability.
ISO/IEC 27001 Certified
We adhere to the international standard for information security management systems, ensuring robust data protection.
PCI DSS Compliant
All payment processing is handled in compliance with the highest payment card industry security standards.
SSL Encryption
Our website uses advanced SSL (Secure Socket Layer) encryption to protect all data transmissions.
RG Check Certified
We are independently certified by RG Check for our commitment to responsible gambling practices.
Financial Transparency and Player Fund Protection
We ensure the security of player funds through robust financial practices.
- Segregated Accounts: All player funds are held in separate, designated bank accounts, legally and operationally distinct from our operational funds, in accordance with UKGC requirements.
- Annual Audit Reports: Our financial statements are audited annually by independent auditors. Summaries are available upon request.
- Return to Player (RTP) Reports: Regular audits of our game's Return to Player percentages are conducted and published to ensure fairness. The theoretical average RTP for 'Legend of Medusa' is 96.01%.
Industry Associations
We are proud members of leading industry bodies that promote best practices and regulatory compliance.
- European Gaming and Betting Association (EGBA):
- Remote Gambling Association (RGA):
Thank you for choosing Medusa Gaming Solutions Ltd. We look forward to assisting you.
Medusa Gaming Solutions Ltd. is committed to responsible gambling and player protection. All information provided is accurate as of the last update. For the most current licensing and regulatory information, please refer to the official regulatory body websites. If you feel you may have a gambling problem, please seek help from the resources listed above.