Contact Us

Licensed Gaming Solutions

24/7
Customer Support
UKGC
Licensed
eCOGRA
Certified
2018
Established

At Medusa Gaming Solutions Ltd., we are committed to providing an unparalleled gaming experience with the highest standards of transparency, security, and player protection. Your trust is our priority, and we ensure multiple channels are available for you to reach us.

Our Company Details

Medusa Gaming Solutions Ltd. is a fully licensed and regulated online gambling operator committed to fair play and responsible gaming.

Full Legal Company Name:
Medusa Gaming Solutions Ltd.
Company Registration Number:
13897543
Jurisdiction of Registration:
England and Wales
Registered Office Address:
20 Old Bailey, London EC4M 7HA, United Kingdom
Incorporation Date:
15 October 2018
VAT Number:
GB 345 6789 01

Licensing and Regulatory Information

We operate under stringent regulatory oversight to ensure compliance with all applicable laws and regulations, protecting our players at all times.

UK Gambling Commission (UKGC)
Licence Holder:
Medusa Gaming Solutions Ltd.
Account Number:
54321
Remote Casino Operating Licence:
000-054321-R-321098-007
Remote Gambling Software Licence:
000-054321-R-321098-007

Multiple Contact Methods

We offer a range of communication channels to ensure you can always get in touch with the right department.

Customer Support

Our dedicated customer support team is available 24/7 to assist you with any queries or issues.

Live Chat
Available 24/7 directly on our website. Click the "Live Chat" icon at the bottom right of your screen.
Response Time Commitment: Within 30 seconds.
Email Support
General Enquiries: [email protected]
Technical Support: [email protected]
Payments & Withdrawals: [email protected]
Response Time: Urgent queries within 1-2 hours, general queries within 24 hours.
Telephone Support
UK Freephone: 0800 123 4567 (Toll-free within the UK)
International / Standard Rate: +44 (0)20 3123 4567
Availability: 24 hours a day, 7 days a week.
Response Time: 80% of calls answered within 20 seconds.
Contact Form: Please use our secure online contact form for detailed enquiries. Link to Contact Form Page

Departmental Contacts & Business Hours

For specific enquiries, please use the appropriate email address during standard business hours.

Compliance & Legal Mon-Fri, 09:00-17:00 GMT
Media & Partnerships Mon-Fri, 09:00-17:00 GMT
  • Compliance & Legal: [email protected]
    • Availability: Monday - Friday, 09:00 - 17:00 GMT/BST
    • Response Time Commitment: Within 24-48 hours.
  • Media & Partnerships: [email protected]
    • Availability: Monday - Friday, 09:00 - 17:00 GMT/BST
    • Response Time Commitment: Within 2 business days.

Responsible Gambling

We are committed to promoting responsible gambling and providing support for those who need it. If you or someone you know is struggling with gambling, please reach out to these confidential resources.

Dispute Resolution

We strive to resolve all customer complaints fairly and efficiently. If you have a complaint, please follow our internal complaints procedure outlined in our Terms and Conditions.

Internal Complaints Procedure:

  1. Contact our Customer Support via email or live chat.
  2. If your issue is not resolved to your satisfaction, you may escalate it to our Compliance Department at [email protected].

Alternative Dispute Resolution (ADR) Provider:

If you remain dissatisfied after exhausting our internal complaints procedure, you may refer your dispute to our approved Alternative Dispute Resolution (ADR) provider:

Ownership and Management Transparency

Medusa Gaming Solutions Ltd. prides itself on full transparency regarding its ownership and management structure.

Board of Directors:

  • Dr. Alistair Finch: Chief Executive Officer (CEO)
  • Ms. Eleanor Vance: Chief Compliance Officer (CCO), Certified Gaming Compliance Specialist (CGCS)
  • Mr. David Chen: Money Laundering Reporting Officer (MLRO)
  • Ms. Sarah Jenkins: Chief Financial Officer (CFO)
  • Parent Company: Medusa Holdings Group PLC (Registered in London, UK)
  • Beneficial Owners: Details available upon request to regulatory bodies as per legal requirements.

Trust and Security Certifications

We employ industry-leading security measures and adhere to strict standards to protect your data and ensure fair play.

eCOGRA Certified
Our games and operations are regularly audited by eCOGRA, an independent internationally approved testing agency and player protection and standards organisation.
Gaming Laboratories International (GLI)
Our Random Number Generators (RNGs) are independently tested and certified by GLI to ensure fairness and unpredictability.
ISO/IEC 27001 Certified
We adhere to the international standard for information security management systems, ensuring robust data protection.
PCI DSS Compliant
All payment processing is handled in compliance with the highest payment card industry security standards.
SSL Encryption
Our website uses advanced SSL (Secure Socket Layer) encryption to protect all data transmissions.
RG Check Certified
We are independently certified by RG Check for our commitment to responsible gambling practices.

Financial Transparency and Player Fund Protection

We ensure the security of player funds through robust financial practices.

  • Segregated Accounts: All player funds are held in separate, designated bank accounts, legally and operationally distinct from our operational funds, in accordance with UKGC requirements.
  • Annual Audit Reports: Our financial statements are audited annually by independent auditors. Summaries are available upon request.
  • Return to Player (RTP) Reports: Regular audits of our game's Return to Player percentages are conducted and published to ensure fairness. The theoretical average RTP for 'Legend of Medusa' is 96.01%.

Industry Associations

We are proud members of leading industry bodies that promote best practices and regulatory compliance.

Thank you for choosing Medusa Gaming Solutions Ltd. We look forward to assisting you.

Medusa Gaming Solutions Ltd. is committed to responsible gambling and player protection. All information provided is accurate as of the last update. For the most current licensing and regulatory information, please refer to the official regulatory body websites. If you feel you may have a gambling problem, please seek help from the resources listed above.