About Us: Medusa Gaming Solutions Ltd.

Crafting Legendary Entertainment, Responsibly.

Welcome to the official home of Legend of Medusa™, brought to you by Medusa Gaming Solutions Ltd. We are a pioneering UK-licensed provider in the online gambling industry, dedicated to developing captivating slot games that combine thrilling entertainment with unwavering commitments to player protection, fairness, and regulatory transparency.

At Medusa Gaming Solutions Ltd., we don't just create games; we forge experiences. We are a team of passionate innovators, meticulous developers, and dedicated compliance experts, united by a vision to set new benchmarks for quality and trust in the digital gaming landscape. Our flagship title, Legend of Medusa™, exemplifies our dedication to technical excellence, engaging gameplay, and a responsible approach to entertainment.

Our Commitment to Trust & Transparency

In the dynamic world of online gaming, trust is paramount. Medusa Gaming Solutions Ltd. operates with absolute transparency, adhering to the most stringent regulatory standards and best practices. We believe that knowing who we are and how we operate is fundamental to building lasting relationships with both our valued players and our esteemed casino operator partners.

Who We Are: Corporate Information

Medusa Gaming Solutions Ltd. is a fully licensed and regulated entity, proudly based in the United Kingdom. Our corporate structure is designed for clarity and accountability.

Legal Entity

Full Legal Company Name: Medusa Gaming Solutions Ltd.
Company Registration Number: 13897543
Jurisdiction of Registration: England and Wales

Registration Details

Registered Office Address: 20 Old Bailey, London EC4M 7HA, United Kingdom
Incorporation Date: 15 October 2018
VAT Number: GB 345 6789 01

Corporate Structure

Parent Company: Medusa Holdings Group PLC (Registered in London, UK)
Beneficial Owners: Details are available upon request to relevant regulatory bodies, in full compliance with the 4th and 5th AML Directives.

Our Leadership Team

Our commitment to excellence is driven by a highly experienced and dedicated leadership team, whose expertise spans gaming development, regulatory compliance, and financial integrity:

Dr. Alistair Finch
Chief Executive Officer (CEO)
Ms. Eleanor Vance
Chief Compliance Officer (CCO), Certified Gaming Compliance Specialist (CGCS)
Mr. David Chen
Money Laundering Reporting Officer (MLRO)
Ms. Sarah Jenkins
Chief Financial Officer (CFO)

This team ensures that Medusa Gaming Solutions Ltd. operates with the highest ethical standards and strategic foresight, guaranteeing both innovation and integrity.

Licensing and Regulatory Oversight

Medusa Gaming Solutions Ltd. is officially licensed and regulated by the UK Gambling Commission (UKGC), one of the most respected and rigorous regulatory bodies globally. This licence signifies our adherence to strict standards for fairness, player protection, and responsible operation.

We strictly comply with all relevant European legislation, including the 4th and 5th Anti-Money Laundering (AML) Directives and the General Data Protection Regulation (GDPR). Our commitment to data privacy is detailed in our Privacy Policy, identifying Medusa Gaming Solutions Ltd. as the data controller and outlining lawful processing grounds, international data transfer safeguards, and data retention periods (minimum 5 years under AML). For data protection inquiries, please contact our Compliance & Legal department.

Security & Certifications: Ensuring Fair Play and Data Protection

Your security and the integrity of our games are non-negotiable. We implement robust measures and undergo regular independent audits to guarantee a safe and fair gaming environment.

eCOGRA Certified
GLI Tested
ISO/IEC 27001
PCI DSS Compliant
SSL Encrypted
RG Check Certified

Financial Transparency and Player Fund Protection

We safeguard player funds through stringent financial protocols, ensuring peace of mind:

Our Innovation: The Legend of Medusa™

Legend of Medusa™ is a testament to our technical expertise and innovative approach to game development. Crafted with cutting-edge technology and immersive design, it offers players an unforgettable experience.

Engaging Gameplay: Dive into a 5-reel, 3-row slot with 30 fixed paylines, featuring a captivating Greek mythology theme.
Innovative Features: Experience the thrill of the Hold and Win feature, triggered by 6 or more Bonus symbols, offering initial respins and the chance to land special Bonus symbols with values up to 18x total bet, or coveted MINI, MINOR, MAJOR, and GRAND Jackpots.
Fairness at its Core: With a transparent Return to Player (RTP) of 96.01%, players can engage with confidence, knowing the theoretical average return. Our RNGs are GLI-certified for fairness.
Responsible Game Design: We integrate responsible game mechanics such as a maximum single-round win of €250,000.00 and a Gamble feature with a clear limit of €125,000.00 and 10 attempts, ensuring entertainment remains within safe boundaries.
Flexible Betting: Enjoy a wide range of betting options, from a minimum bet of €0.10 to a maximum of €100.00 per spin, catering to all player preferences.
Technical Reliability: Incomplete games are automatically resolved after 131 hours, with any winnings credited to the player's account, ensuring a seamless experience even in the event of technical interruptions.

Responsible Gambling: Our Unwavering Commitment

Medusa Gaming Solutions Ltd. is deeply committed to promoting responsible gambling and protecting our players. We actively support initiatives that help prevent problem gambling and provide robust tools and resources for those who need them. Gambling should always be a form of entertainment, never a solution to financial problems.

Gambling can be addictive. Please gamble responsibly.

If you or someone you know is struggling with gambling, please reach out to these confidential and supportive resources:

We also provide in-game tools and features designed to help players manage their activity, including financial limits (deposit, spending, loss), reality checks, and session time limits, in line with EGBA standards and CEN Workshop Agreement recommendations.

Dispute Resolution

We strive to resolve all customer complaints fairly and efficiently. Should you have a complaint, please follow our internal complaints procedure outlined below:

  1. Initially, contact our Customer Support team via email ([email protected]) or live chat. Our team will aim to resolve your issue promptly.
  2. If your issue is not resolved to your satisfaction by our Customer Support, you may escalate it to our Compliance Department by emailing [email protected].

Should you remain dissatisfied after exhausting our internal complaints procedure, you may refer your dispute to our approved Alternative Dispute Resolution (ADR) provider:

Industry Associations

As a responsible and forward-thinking provider, Medusa Gaming Solutions Ltd. is a proud member of leading industry bodies that champion best practices, regulatory compliance, and sustainable growth within the gaming sector.

Contact Us

We are always here to help, whether you're a player with a query, an operator interested in integration, or a partner seeking collaboration. We offer multiple channels to ensure you can reach the right department efficiently.

Customer Support (24/7 Availability)

Our dedicated customer support team is available around the clock to assist you with any questions or issues related to our games and services.

Live Chat: Available 24/7 directly on our website. Click the "Live Chat" icon at the bottom right of your screen for immediate assistance. Our commitment is to respond within 30 seconds.
UK Freephone: 0800 123 4567 (Toll-free within the UK, 24/7)
International: +44 (0)20 3123 4567 (24/7)
We aim to answer 80% of calls within 20 seconds.

Email Support

General Enquiries: [email protected]
Technical Support: [email protected]
Payments & Withdrawals: [email protected]
We commit to responding to urgent queries within 1-2 hours and general queries within 24 hours.
Contact Form: For detailed enquiries, please use our secure online contact form available on our Contact Us page.

Departmental Contacts & Business Hours

For specific business or compliance-related enquiries, please use the appropriate email address during standard business hours:

Thank you for choosing Medusa Gaming Solutions Ltd. We are proud to bring you exceptional gaming experiences like Legend of Medusa™ with integrity, innovation, and a steadfast commitment to your safety and enjoyment.